You have questions - we have answers!Can I claim with my health fund?
Health fund rebates from most funds are available for Acupuncture and Remedial Massage (but not for Naturopathy (including Audio-Visual Online Consultations) - please see below). Two Specific Exceptions: NIB customers can claim for Acupuncture but not Remedial Massage. BUPA customers can claim for Remedial Massage, but not Acupuncture. So we give a $10 per hour discount for the unclaimable service. Some health funds won't give rebates for House Calls. For any specific health fund concerns please call to discuss. In March 2019, 16 natural therapies (including Naturopathy, Shiatsu, and Reflexology) were removed from health fund rebate status. To understand the history of this decision, and how you may help to change it, please visit www.yourhealthyourchoice.com.au But where are his clinics located?
The clinic operates from the new location on Tamborine Mountain, on Mon, Wed, Fri all day and Tues, Thurs, Sat mornings, and from Mudgeeraba on Tues and Thurs afternoons 1 pm - 7 pm. (More detail is available on the Client Portal.) Exceptions to this need to be arranged directly with Kyle and cannot be booked using the portal without confirming with Kyle. The new Tamborine Mountain location is 14 Sumba Crt, Tamborine Mountain. It is on the Clagiraba/Golf Course side (not Eagle Heights) of the mountain half way up. It is approximately a 22 minute drive inland from the Pacific Highway, whether you exit at Oxenford, Pacific Pines, or Nerang. Access from below is via Mount Nathan Rd, and Henry Roberts Dve. The new Mudgeeraba location is 12/58 Railway St, Mudgeeraba. It is very close to the M1 and is located in Bodywork Revolution above European Kitchen shop and Vinnies (of St Vincent de Paul) in Mudgeeraba Shopping Village. It is situated on the second level of the building. From Railway St footpath, you would enter into the Shopping Village with Harcourts on your left and European Design Kitchen on your right. Walking straight ahead you would see a staircase. If you go to your left at the top of the stairs a few doors down on the right will be us. To avoid confusion, above the entrance door is number "12". The waiting area is straight ahead to the right at rear of the entrance room. My room is straight ahead to the left at rear of the entrance room. I am subrenting from the same lovely landlady as at the previous Mudgeeraba location. There is also another stairwell access at the end of the building farthest from Railway St, which backs onto the higher level Shopping Village carpark area. This new Mudgeeraba location is approximately 123 walking paces from the old Mudgeeraba location, 2 buildings north. Public transport is of course still relatively easy to access. There is a train station at Robina and buses from Robina which is across the highway. Where can I park when I get there?
For Tamborine Mountain we suggest driving to the end of the court, doing a U turn, driving back down the court, and parking on the left side of the road or road reserve. The clinic is located downstairs. For Mudgeeraba – Parking is available in several areas on Railway St within easy walking distance of the clinic, or in the shopping centre carpark. How much does it cost?...and for how long?
Guaranteed minimum session prices and times are updated from time to time. The most recent are always displayed on our online portal which you can access by clicking a 'Book' button. You don't have to finish making a booking - you can just look at pricing, timing, and availability. Current pricing for all basic services: 25 mins - $47.50 40 mins - $71.25 55 mins - $95.00 80 mins - $142.50 110 mins - $190.00 Sessions that go longer by mutual consent will be charged prorata. For house calls we add a transit surcharge of $20-$50 - please call for details so Kyle can book for you. Some health funds don't pay for these. We give a pensioner discount of $10 per hr. Two Specific Exceptions: We give NIB Remedial Massage customers a discount of $10 per hr for Remedial Massage only, and they cannot claim a rebate with NIB for the same service. We give BUPA Acupuncture customers a discount of $10 per hr for Acupuncture only, and they cannot claim a rebate with BUPA for the same service. (For the avoidance of doubt: NIB Acupuncture customers can claim a rebate; BUPA Remedial Massage customers can claim a rebate.) Some health funds won't give rebates for House Calls. For any specific health fund concerns please call to discuss. What is your cancellation policy?
PLEASE GIVE US 24 HOURS NOTICE FOR ALL APPOINTMENTS/CANCELLATIONS/NON-ATTENDANCE/RESCHEDULING OR WE RESERVE THE RIGHT TO CHARGE YOU THE FULL FEE! An unnotified missed appointment prevents us from helping someone else in need and effectively servicing the needs of the business, and the multiple timetables that revolve around it on personal, family, and multiple business levels. You can cancel your appointment by SMS or by using the portal, as long as it is more than 24 hrs before the scheduled appointment time. Kyle loves to know why to ensure you feel well taken care of. Cancellations desired less than 24 hrs before the scheduled appointment time may attract a full-fee charge and will need to be arranged directly with Kyle. (Please do not use email for this purpose unless you cannot SMS or ring directly.) How do I book?
PLEASE FEEL FREE TO CALL AND TALK TO A REAL PERSON! BUT YOU MAY HAVE TO WAIT AND PLAY A BIT OF PHONE TAG! But if it's the middle of the night, or you don't want to play phone tag... YOU CAN BOOK YOUR OWN APPOINTMENTS ONLINE YOURSELF! (or just look at what's available) with my online portal. Pleaes use 'Book' button. There's one on every page, all the time. You don't have to finish making a booking - you can just use it to look at pricing, timing, and availability quickly and easily. The soonest appointment that you can book using the portal is 3 hours from the time you are using it. You can also cancel your own appointments on the portal but only a full 24 hrs or more before the appointment time. There are a range of services and durations available. Do you offer a referral program?
We offer a referral discount of $20 per each new paying referral – there must always be a Thankyou! Please visit Kyle's new IAHP therapist profile at: www.iahp.com/Kyle-Grimshaw-Jones/ Both this website and the profile are very useful to give to people so they can understand more about Kyle's training and what he does. When your referee attends our clinic and advises us who sent them, a thankyou email will be sent to you. We also send you an SMS to tell you we sent you the email, as people just seem to get so many emails these days it's easy to miss one! You can present the thankyou email when booking your next appointment, or when attending it. If you forget to bring it with you, but remember that it exists, please advise Kyle and he can check our powerdiary records to find it for you. This offer only applies to referees who are new clients that have not previously attended our clinic. What do you do with my personal information?
Your email will automatically be added to the clinic database and you will occasionally receive information about the clinic (hours, locations, holidays, services, etc), courses offered (including Kira's food courses), products, etc. These may happen monthly or more frequently. If you do not wish this please reply to any email you receive with 'Remove' and we will remove you from the mailing list for everything but critical items (eg. Holiday Closing times, Clinic Relocations, Critical Policy/Infrastructure/Web Presence changes, Any Major changes, etc). To the greatest extent possible, your personal details will never be handed on to third party lists that are beyond our control. If you wish to be removed entirely from all future email contact please reply with 'Remove Permanently'. can i just drop in to one of the clinics?
Please bear in mind this is an appointment based business. So it is not often possible for Kyle to drop everything and be spontaneously available, even if he might like to. Out of respect for the paying customer whose session you may interrupt, it's probably best to schedule a time for a quick drop-in chat, rather than showing up unannounced. Having said that, if your expectations of contacting Kyle immediately when you show up are low, the Mudgeeraba clinic has a lovely waiting room with reading material, brochures, and cards and you are welcome to visit. The Tamborine Mountain location is also a residence so please always book a time with Kyle before coming there to visit. No drop-ins at Tamborine Mountain please. |
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